What is a Remote Job? Who is a Remote Desktop Support Engineer and How to Become One

Remote work is on the rise
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What is a remote job?

A remote job is any type of flexible job that allows you to perform your duties outside the space of a corporate office.

In recent times, buzz words such as telecommuting, work from home (WFH), telework and remote job have become prevalent. They simply refer to jobs that can be done without being physically present at the office complex or space.

Basically, work from any location other than the office. This can be at home, coffee shop, coworking space etc. Although jobs such as sales representative, door to door marketing or promotion are done outside the office complex, the prevalent remote job term is used for desk jobs that can be performed outside the traditional office environment.

Remote jobs are great as they help improve productivity while ensuring work-life balance and reduced commutation costs for the job. They also help reduce expenditure on physical resources that are needed to run the job at the office space and increase employee satisfaction rate and retention.

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What do you need?

With the combination of the right tools, software and a reliable internet connection you are good to go!

Remote jobs can be fully or partly remote. Fully remote means, you do not have to be at the office space at all whereas partly remote may require you to be present at the office space a few times. Perhaps meeting purposes. For this reason, partly remote job require you to be close the office space location whereas fully remote workers can live any where around the world.

Some Common Tools for Remote Job

How do you get a remote job?

If you’re in a condition that makes it quite difficult for you to be at the office space regularly, then remote jobs are best for you. Conditions such as caring for kids, parents or relatives, managing chronic diseases or health conditions and other reasonable situations may require you to opt for remote jobs.

Like all other jobs, remote jobs begin with an internet search. Quite a number of platforms do provide remote job applications. However, you need to have distinguished qualities that will make you stand out from the vast number of people who will be applying as well. These platforms include;
LinkedIn
Flexjobs
WeWorkRemotely
Remote.co
Remotelicious 

Top Remote Jobs

Although there are vast fields that offer remote job possibilities, the following are the most prevalent titles for remote jobs.

  • Data Scientist
  • Support Engineer
  • Software Engineer
  • Business Analyst
  • Product Manager
  • UX/UI Architect
  • Information Security Consultant

What Does a Remote Desktop Support Engineer Do?

A remote desktop support engineer provides assistance to a company’s end users by phone or online. As remoter support engineer, you will install, troubleshoot, and configure software and systems for your company. Having good troubleshooting skills is very necessary for a remote job. You will be diagnosing technical issues, upgrading applications, apply security fixes or patches, monitoring systems documenting performance, training users on new software usage, giving emergency response and problem resolution. As a remote desktop support engineer you should have good communication skills as you will often use the telephone, email, and live chat software to communicate with others. Familiarize yourself with remote access software since you may have to control distant computers or servers directly from your location.

How to qualify as a Remote Desktop Support Engineer

Remote desktop support engineers perform almost the same duties that an in-person support engineer does. Most primary qualifications for a remote desktop support engineer include the following;

  • Bachelor’s degree as a minimum.
  • Experience in providing technical support for computers
  • Experience in user training. Giving assistance to users.
  • Basic programing skills
  • Experience with network security
  • Good troubleshooting skills
  • Good communication skills
  • Ability to work calmly in spite of pressure.
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