Every year, Microsoft welcomes thousands of university students from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.
Imagine yourself as a Microsoft intern. Join Microsoft today and help innovate and shape the business of tomorrow.
Support Engineers earn customer loyalty by collaboratively solving highly complex and critical customer problems, providing proactive advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They deliver unique value by providing technical excellence to customers, coupled with excellence in customer service. Support Engineers partner with customers and internal stakeholders as trusted advisors, and leverage their expertise to enable customer success and to make Microsoft better..
Responsibilities
- Applies subject matter expertise to case-wellness processes to ensure that customers remain well informed throughout the support engagement.
- Obtains specific certifications or equivalent to prove technical knowledge and develop their area of concentration.
- Understands and uses proper escalation channels for product improvement.
- Resolves or escalates multiple and varied customer issues.
Qualifications
- Currently pursuing or have completed bachelor’s degree in Computer Science, Information Technology, Engineering, or related field with at least one quarter/semester remaining to complete after internship.
- Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships.
- Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
- At least one year of experience with VB, C/C++/C# and/or XM.
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Excellent verbal and written communication, analytical and presentation skills.
